Digital technologies can dramatically improve Public sector capacity and accountability in otherwise weak governance environments. Read examples from around the world of how digital technologies can be agents for positive change: http://wrld.bg/wkqT3096mfB
E-bureaucracy: Can digital technologies spur public administration reform?
Photo: Arne Hoel / World Bank “By introducing an automated customer management system we took a noose and put it around our own necks. We are now accountable!” This reflection from a manager in the Nairobi Public Water and Sewerage utility succinctly captures the impact of MajiVoice, a digital syste…
