Have you ever faced a bureaucratic roadblock when trying to obtain a document like a passport or government issued ID? We’ve all been there. Reform-minded countries around the world are trying to make bureaucracy work for citizens through One-Stop Shops: a primary contact point where citizens can access multiple public services and information under one roof. Learn more: http://wrld.bg/OKVL30fWmlw
One-stop shops and the human face of public services
Graphic: Nicholas Nam/World Bank Delivering pension or disability services may sound mundane, but if you have seen the recent award-winning movie, I, Daniel Blake, it is anything but. As the film poignantly demonstrates, treating citizens with respect and approaching them as humans rather than case…
