The
Ministry of Civil Aviation is adding a Digital experience for Air travellers through DigiYatra Platform. The ‘DigiYatra’ is an industry-led
initiative co-ordinated by the Ministry in line with the Prime Minister Shri
Narendra Modi’s Digital India’s vision to transform the nation into a digitally
empowered society. This follows Air Sewa which brings together all the
stakeholders on a common platform for handling customer grievances and
disseminating real-time data.
The Union Minister for Civil
Aviation, Shri P Ashok Gajapathi Raju expressed hope that ‘DigiYatra’
initiative will transform the flying experience for passengers and position
Indian Aviation amongst the most innovative air networks in the world.
The Minister of State for Civil
Aviation, Shri Jayant Sinha today launched the report on ‘DigiYatra’. Shri
Sinha also briefed the media about the ‘DigiYatra’ initiative of the Ministry.
He said that ‘DigiYatra’ initiative aims to bring together entire industry to
develop a digital ecosystem that will deliver Indian customers a seamless,
consistent and paperless service experience at every touch point of their
journey.
The Minister of State for Civil
Aviation, Shri Sinha informed that the Ministry created a technical Committee
comprising industry stakeholders which will submit its recommendations in 30
days. These propositions would be open for public comments and discussions for
another 30 days. These would then be translated into a time-bound action plan.
Shri
Sinha said that the
DigiYatra
initiative envisages providing airline travellers in India, a pioneering ‘digitally
unified flying experience’ across all stages of their journey. All aviation
stakeholders – airlines, airport operators, Security and immigration agencies, cab
operators, retail establishment and others are working to devise digital
standards which can enable seamless exchange of data and information. He said
that these standards can power unique applications which can deliver a
delightful experience for air travellers.
Shri
Sinha further informed that the platform will be built on 4 key pillars, like Connected
Passengers, Connected Airports, Connected Flying and Connected Systems which
can make it possible over a period of time for passengers to:
·
Plan their trips efficiently by
identifying price trends and estimate future airfares at the time of ticket
booking,
·
Optionally link their Aadhaar to
airlines and other ecosystem players at the time of booking for faster airport
entry and automated check-ins without requiring any paper-based interventions,
·
Walk-through security scanners
swiftly owing to advanced biometric
security solutions,
·
Receive relevant information pertaining
to various facilities, protocols, airline timings, queue lengths at airports
etc.,
·
Engage in customised digital offerings
at experience zones,
·
Get real time notifications about
congestion and delays to have greater visibility on the next step of journey,
·
Conveniently navigate through the
airport using digital guidance systems, interactive kiosks and augmented
reality apps,
·
Stay connected during flights and
indulge in immersive experiences. Also book in-flight services and destination
based offerings digitally,
·
Get a prompt when their luggage
reaches the baggage claim belt , and
·
Submit grievances, share experiences and
provide feedback.
The Digitising data would help
the Aviation Industry gather meaningful insights for continuous improvement and
Innovation. This initiative has emerged after six months of comprehensive
discourse with various ecosystem players.
…
UM/MS
